Frequently Asked Questions

Welcome to LWS (Live With Style).

Here you'll find answers to common questions about our products, orders, shipping, returns, customized products, and international delivery.

1. What is LWS?

LWS (Live With Style) is a fashion and lifestyle brand offering luxury fashion, clothing, jewellery, and handcrafted art pieces.

LWS is a unit of Shikhit Exports, with its business address in East of Kailash, New Delhi, India.

2. What products do you sell?

We offer a range of products including:

  • Luxury fashion and clothing
  • Gowns and occasion wear
  • Jewellery
  • Handcrafted and customized products
  • Handcrafted art and paintings
  • Selected made-to-order products

Product availability may vary from time to time.

3. Are all products ready to ship?

No. Some products are ready to ship, while others are made to order or customized.

The estimated processing time is:

  • Ready-to-ship items: 1–3 business days
  • Made-to-order or customized items: 7–21 business days, depending on the product

Processing time is separate from shipping and delivery time.

4. How long does delivery take within India?

Standard delivery generally takes approximately 3–7 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, courier service, public holidays, weather conditions, and other circumstances.

5. Do you offer express shipping?

Express delivery may be available depending on your delivery location and courier availability.

Please contact us through WhatsApp at +91-9871911722 before placing your order if you require express delivery.

6. Do you offer international shipping?

Yes, international shipping is available for selected products and destinations.

International shipping availability, charges, and estimated delivery times may depend on the product and destination country.

Please contact us through WhatsApp if you would like to confirm international delivery before placing your order.

7. Who pays international customs duties and import taxes?

Any customs duties, import taxes, handling fees, or other charges imposed by the destination country are the responsibility of the buyer.

Customs requirements and clearance times vary by country and are outside the control of LWS.

8. How will I receive my tracking information?

When tracking information is available, it will generally be shared through WhatsApp or email after your order has been dispatched.

9. How much does shipping cost?

Shipping charges depend on factors such as the delivery location, order value, product, package size/weight, and selected shipping method.

Any applicable shipping charges will be communicated or displayed before the order is completed.

Free shipping may be available on selected products, orders, or promotional periods.

10. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address.

We will make reasonable efforts to update the address before dispatch. However, changes may not be possible once the order has been dispatched.

LWS is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

11. Can I cancel my order?

Order cancellation depends on the status of the order and whether processing or customization has already started.

For made-to-order or customized products, cancellation may not be possible once production or customization has begun.

Please contact us as soon as possible after placing an order if you need assistance with cancellation.

12. What is your return policy?

Eligible products may be returned within 7 days of delivery, subject to the conditions stated in our Return & Refund Policy.

Products generally need to be unused, unwashed, in their original condition, with tags and original packaging where applicable.

Please review our Return & Refund Policy before requesting a return.

13. Which products cannot be returned?

Certain products may not be eligible for return, including:

  • Customized products
  • Made-to-order products
  • Bridal gowns
  • Personalized artwork
  • Intimate wear
  • Final-sale items

Exceptions may apply where an item is damaged, defective, or incorrectly supplied.

Please refer to our Return & Refund Policy for complete details.

14. What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • Shipping label photographs, where applicable

Please retain the original packaging until the issue has been reviewed and resolved.

Our team will review the issue and assist with an appropriate replacement or refund in accordance with our Return & Refund Policy.

15. Can I exchange an item?

Exchanges may be available depending on the product, size, colour availability, and the applicable return conditions.

Please contact us before sending an item back. Do not ship a return without receiving return instructions from our team.

16. How do I request a return?

Contact us through:

WhatsApp: +91-9871911722
Email: livewithstyleram@gmail.com

Please provide your order number and the reason for the return.

Our team will provide the applicable return instructions after reviewing your request.

17. Can I order a customized or made-to-order product?

Yes, selected products may be available for customization or made-to-order production.

Processing times for these products may be longer than ready-to-ship products. The applicable processing time will depend on the product and customization requirements.

Customized and made-to-order products may have different return and cancellation conditions.

18. Will the product look exactly like the pictures?

We make reasonable efforts to ensure that product photographs accurately represent our products.

However, minor variations may occur, particularly with handmade, handcrafted, customized, or limited-edition products.

Colours may also appear slightly different depending on your device, monitor, or screen settings.

19. How are fragile products packaged?

We carefully package our products using suitable protective packaging.

For fragile or delicate products, additional protective packaging may be used where appropriate to help protect the item during transportation.

20. What happens if my order is delayed?

While we make reasonable efforts to ensure timely delivery, delays can occur because of:

  • Courier or logistics issues
  • Weather conditions
  • Public holidays
  • High-demand periods
  • Customs clearance
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

If there is a significant delay, we will make reasonable efforts to keep you informed.

21. How can I contact LWS?

You can contact us using the following details:

LWS (Live With Style)
LWS Plaza No. 3 & 4,
C Block Mini Market,
East of Kailash,
New Delhi – 110065, India

WhatsApp: +91-9871911722
Telefax: 011-4275 4101
Email: livewithstyleram@gmail.com

E-Commerce Website: www.livewithstyle.in
International Website: www.shikhitexport.com

22. Where can I find your policies?

You can review our website policies, including:

  • Return & Refund Policy
  • Shipping Policy
  • Privacy Policy
  • Terms of Service
  • Legal Notice

Please review the relevant policy before placing an order.